Co-production and community voice
We involve local people to ensure that their needs, experiences and concerns are represented, and that their views help services get it right for the future.
Understanding barriers to access
We root our work in what really matters to people, taking a holistic approach to understanding community needs and how individuals engage with services.
Collecting independent feedback
As an independent and impartial public voice service, we champion the voices of local people and use our insights to make recommendations for change.
“Healthwatch Kingston has helped me overcome social isolation, build confidence, connect with my community and contribute to positive change across the borough” – Healthwatch Kingston volunteer
The impact of Local Healthwatch 2025-2026
This review of annual reports published by local Healthwatch for 2025-2026 demonstrates the value of independent, impartial and community-based public voice services.
The future of local Healthwatch
The future of local, independent and impartial public voice is under threat.
What do patients think about the use of AI scribes at appointments?
Public feedback underlines the importance of trust, confidence and transparency in the adoption of new digital tools.In the 10-Year Health Plan for England, the Government committed to three ‘big shifts’, including transitioning the NHS from analogue to digital, and making greater use of technology. Recent moves to achieve this shift have focused on embracing AI…